Legal

Refund & Cancellation Policy

Last updated: September 2026

1. Subscription Cancellation

You can cancel your Lumina subscription at any time from your account settings. Cancellation stops future billing cycles; your plan remains active until the end of the current paid period, after which your account reverts to the Free plan.

2. Refund Eligibility

Because Lumina grants immediate access to AI generation credits and paid features upon payment, subscription fees are generally non-refundable. We may issue a refund at our discretion for billing errors, duplicate charges, or where required by applicable law.

3. Annual Plans

Annual subscriptions are billed upfront for the full term. If you cancel an annual plan, access continues until the end of the paid year. Unused time is not refunded except where required by law.

4. Accidental or Duplicate Charges

If you believe you were charged in error or were billed more than once, contact us through our Contact page within 60 days of the charge. We will investigate and issue a refund where appropriate.

5. Service Issues

If a significant service outage prevents you from using paid features for an extended period, contact us and we may provide a pro-rated credit or extension at our discretion.

6. Chargebacks

Please contact us before initiating a chargeback. Unwarranted chargebacks may result in account suspension. We aim to resolve billing concerns directly and promptly.

7. How to Request a Refund

To request a refund, send your account email, the charge date, and the reason through our Contact page. We aim to respond within one business day.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be communicated through the Service. Continued use after changes constitutes acceptance.

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